For eight years, Neal Mitra worked in technology and marketing. He helped businesses spend money to bring customers in — and watched, again and again, as those customers slipped away after the click.
The pattern was sharpest in aesthetics. A clinic would spend two thousand pounds a month on ads, generate a steady stream of enquiries, and then lose half of them to a response that came three hours too late. The patient had already booked elsewhere. The marketing had worked perfectly. The follow-up had not existed.
So he built the system that closes the gap. It answers every enquiry in under sixty seconds, follows up until the patient books, and hands the confirmed appointment to whatever software the clinic already runs. No clinic owner has to manage it. It simply works in the background, recovering the patients their marketing already paid for.
INM Digital is a UK registered company, focused entirely on aesthetic clinics and med spas across the UK and Europe. We do one thing, and we do it for one industry.
A registered UK company you can verify and reach.
Eight years across technology and marketing.
We build response systems, not generic chatbots.
Built so one recovered enquiry pays for the month.
The most frustrating thing I kept seeing was clinics spending £2,000 a month on ads and losing half those patients to a three-hour response time. The fix was obvious. So we built it.